Last Updated: June 16, 2026

Order Cancellation Policy

At Vancouver Violet Boutique, we understand that plans can change. If you need to cancel an order after placing it, you may do so within 24 hours of purchase.

Orders canceled within this 24-hour period are eligible for a full refund, which will be issued to the original payment method used during checkout. Refunds are typically processed within 1–3 business days, depending on your payment provider and financial institution.

Once the 24-hour cancellation window has passed, your order may already be in processing or preparation for shipment and may no longer be eligible for cancellation.

For cancellation requests, please contact us as soon as possible at:

Email: info@vancouvervioletboutique.com

Incorrect, Damaged, or Defective Products

We carefully inspect all products before shipment. However, if your order arrives damaged, defective, or you receive the wrong item, please notify us immediately after delivery.

In such situations, Vancouver Violet Boutique will, at its sole discretion:

• Provide a replacement product; or
• Issue a full refund.

To help us resolve the matter quickly, customers must provide clear photographic or video evidence showing the damage, defect, or incorrect item received.

If a return of the affected product is required, we will provide a prepaid return shipping label at no additional cost to you.

For approved claims involving damaged, defective, or incorrect products, Vancouver Violet Boutique will cover all associated return and replacement shipping expenses.

Subscription Membership Program

Customers enrolled in our recurring subscription program may manage their subscription at any time through their customer account portal.

Subscription Management

Subscribers may:

• Update delivery preferences
• Change shipment schedules
• Pause future deliveries
• Skip individual shipments
• Cancel their subscription

If you plan to travel or temporarily do not require a shipment, you may choose to skip or pause deliveries without canceling your membership.

Subscription Cancellation Deadline

Changes, pauses, or cancellations must be submitted before 11:00 PM EST on the day before your next scheduled processing date.

Once an order enters processing, it can no longer be modified, canceled, or adjusted.

If you experience difficulties managing your subscription, please contact:

Email: info@vancouvervioletboutique.com

While we cannot guarantee modifications after processing begins, we will make reasonable efforts to assist whenever possible.

Lifetime Warranty for Active Subscribers

Customers who maintain an active subscription membership may qualify for our Lifetime Warranty Program.

Warranty Coverage

While your subscription remains active, eligible devices purchased through Vancouver Violet Boutique are protected against manufacturing defects and workmanship failures occurring during normal use.

If an eligible product develops a covered defect during an active subscription period, we will replace the product at no additional cost.

Conditions

Lifetime Warranty coverage remains valid only while:

• The subscription remains active;
• Subscription payments remain current;
• The product is used as intended and according to provided instructions.

Subscription Cancellation

If your subscription is canceled, Lifetime Warranty coverage will automatically terminate at the end of the current billing cycle.

After termination of coverage, future repairs, replacements, or warranty claims will no longer qualify under the Lifetime Warranty Program.

Additional warranty information may be found on our Product Warranty page.

Return Policy

Customer satisfaction is important to us. Therefore, we offer a 30-day return period beginning on the date your order is marked as delivered.

If you are not fully satisfied with your purchase, you may request a return within this period.

Return Eligibility

To qualify for a return, products must:

• Be returned within 30 days of delivery;
• Remain unused and unopened;
• Be in original packaging;
• Show no signs of wear, damage, or prior use;
• Be in resalable condition.

Products returned in used, opened, altered, or damaged condition may not qualify for a refund.

Return Shipping Costs

For returns resulting from customer preference, change of mind, or ordering mistakes, customers are responsible for all return shipping expenses.

For approved returns involving defective, damaged, or incorrectly supplied products, Vancouver Violet Boutique will cover return shipping costs and provide a prepaid return label when applicable.

Countries Covered

This Return Policy currently applies to orders shipped to:

• United States
• Canada
• Australia
• New Zealand

How to Request a Return or Refund

To initiate a return, refund request, or exchange, please contact our support team:

Email: info@vancouvervioletboutique.com

Please include:

• Your order number
• Full name
• Description of the issue
• Supporting photographs if applicable

Our team will review your request and provide instructions regarding the next steps.

Limited 6-Month Product Warranty

In addition to any applicable consumer rights provided by law, Vancouver Violet Boutique offers a limited six-month warranty on qualifying products.

Warranty Coverage

This warranty covers:

• Manufacturing defects
• Material defects
• Functional failures occurring during normal intended use

Warranty Period

Coverage begins on the original purchase date and remains valid for six (6) months.

Exclusions

This warranty does not cover:

• Accidental damage
• Improper use
• Abuse or neglect
• Unauthorized repairs or modifications
• Cosmetic damage
• Damage caused by external events, including natural disasters
• Damage resulting from failure to follow product instructions

Warranty Claims

To submit a warranty claim, customers must provide:

• Proof of purchase
• Order number
• Description of the defect
• Supporting photos or videos if requested

Warranty Remedy

Approved claims may result in:

• Product repair; or
• Product replacement

Refunds are generally not provided under this warranty program.

Shipping Costs

Unless prohibited by applicable law, customers are responsible for shipping costs associated with returning products for warranty evaluation.

Transferability

This warranty applies only to the original purchaser and may not be transferred to another individual.

Statutory Rights

This warranty is provided in addition to any rights granted under applicable consumer protection laws and does not limit or replace those rights.

30-Day Money-Back Guarantee

Vancouver Violet Boutique offers a 30-Day Money-Back Guarantee on eligible purchases.

However, this guarantee does not apply under the following circumstances:

• Dissatisfaction based solely on product color or appearance where the product matches the description provided.
• Damage caused by misuse, neglect, accidents, or improper handling after delivery.
• Refusal to accept delivery from the shipping carrier.
• Returns that fail to meet the eligibility requirements outlined in this policy.
• Products returned in used, opened, or unsellable condition.

All money-back guarantee claims are subject to review and approval by our customer support team.

Contact Information

For questions regarding returns, refunds, subscriptions, warranties, or cancellations, please contact:

Vancouver Violet Boutique
Email: info@vancouvervioletboutique.com

Customer Support Hours:

Monday – Friday
9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries as quickly as possible and appreciate the opportunity to assist you.